- A suspicious email blast on Monday that appeared to come from Synchrony Bank is causing alarm.
- One email said a trial deposit had been made to an Amazon credit-builder account. Another email said action was required on an application.
- The messages have sparked concerns about possible fraudulent activity.
- "Amazon is aware of a notification that was distributed by Synchrony in error to some customers," an Amazon spokesperson told Business Insider. "They are investigating the root cause. Additional inquiries can be sent to Synchrony."
- Synchrony did not respond to Business Insider's requests for comment.
Three separate messages were sent to recipients over the course of an hour via email and text message on Monday morning, according to report on social media and interviews with impacted customers.
The messages stated that they were sent by Synchrony Bank. The subject line of the second email reads: "A Trial Deposit Has Been Successfull Made to Your AMAZON CREDITBUILDER," according to a copy of the message obtained by Business Insider.
The subject line of the third email reads: "Action required on your application." The body of the email was blank.
Amazon said in a statement to Business Insider that Synchrony is investigating the issue. Synchrony did not respond to requests for comment.
"Amazon is aware of a notification that was distributed by Synchrony in error to some customers," an Amazon spokesperson told Business Insider. "They are investigating the root cause. Additional inquiries can be sent to Synchrony."
Laurie Voss said he recieved the emails on Monday and found them alarming.
"Because I didn't sign up for anything and it talks about trial deposits... the whole thing looks highly alarming," Voss said.
He said he doesn't have an Amazon credit-builder account, but he does have an Amazon store card.
Many others found the messages alarming, as well, and suspected possible fraudulent activity, according to social media posts. People also reported having trouble getting through to Synchrony Bank's customer service phone lines.
Synchrony responded to one concerned customer on Monday, saying:
Here's what people are saying on social media.
@AskSynchrony why am I getting an email about saying a trial deposit was made to my account? I don't even know if I have a account with @synchrony— Red (@rednelson) November 25, 2019
Have @Amazon and @synchrony been hacked?? Any updates on this nonsense before I go full lock down? Not like I have anything else to do today, at all..... pic.twitter.com/kFejkDr4hU— Michael Chapin (@mikedotchapin) November 25, 2019
Yes, I received two email too from Synchrony!! I better not have a Amazon Credit Builder Account!! @synchrony @AmazonHelp pic.twitter.com/xB3Wk6xz8W— Bart Dyer (F3 Carmen SanDiego) (@BartDyer) November 25, 2019
Hey @AmazonHelp, we received three emails stating that we opened up a @amazon @synchrony bank Amazon card. This is not us! Tried calling the 866-634-8379 but keeps dropping the call.— VER1TAS (@THE_VER1TAS) November 25, 2019
@synchrony I have spent last 30 minutes calling and getting disconnected!! I am trying to report fraud but it seems no one is working at your entire company!!! What is going on???!!!???? @amazon someone is trying to get a card in my name!!!!!— Lena Cazabat (@kswirl30) November 25, 2019
I was on hold for 20+ minutes and then got dead air. I called the customer service numbers for both synchrony general and amazon synchrony as I have an account with them.— Brian (@briguy_92) November 25, 2019
News Source: Business InsiderJust got this weird text from Synchrony Bank that first of all stated that it was an email. Then it says a trial deposit has been made into my Amazon credit builder account. I don't have an Amazon credit builder account. pic.twitter.com/UvLoXT1wkn— Kyiv-il Genius (@GIowing0rb) November 25, 2019
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